Shipping Policy

1. Order Processing Time

Orders are usually processed within 1-3 business days, excluding weekends and public holidays observed by our fulfillment centers.

During peak seasons, inventory transfers, carrier disruptions, severe weather, natural disasters, or other circumstances beyond our reasonable control, processing or delivery may take longer. If there is a significant delay with your order, we will contact you by email as soon as reasonably possible.

2. Delivery Time

United States: Estimated delivery time after shipment is usually 5-8 business days for most U.S. orders.

3. Shipping Fees

• Free shipping is available when you purchase 2 or more items.
• For orders with only 1 item, shipping fees will be calculated based on package weight, destination, and available shipping method.
• The final shipping cost will be shown at checkout before payment.
• No sales tax is charged at checkout.

4. Shipping Methods and Warehouse Information

• Warehouse Information: Orders shipped to the United States may be fulfilled from either our U.S. warehouse or China warehouse, depending on inventory availability, product type, and delivery destination.
• Default Shipping Method: Standard shipping via trusted carriers and logistics partners.
• Available Carriers: We may use USPS, UPS, FedEx, or other available logistics partners. The carrier shown in your tracking information may vary by order.
• Special Shipping Requests: Please contact us before placing your order if you need a specific shipping arrangement. Special shipping requests may affect shipping cost and delivery time.

5. Serviceable Regions

We currently ship to addresses within the United States.

Certain remote areas, P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories may have limited shipping options or longer delivery times. If your address cannot be served, we will contact you by email.

6. Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. This includes the recipient name, street address, apartment or unit number, city, state, ZIP code, phone number, and any information required for delivery.

Once an order has been processed or shipped, address changes, cancellation, or package interception cannot be guaranteed.

7. Combination Lock Notice

For combination-lock products, please keep your self-set combination in a safe place. If a combination-lock product cannot be opened solely because the customer forgot or lost the self-set combination, it is not eligible for a standard refund unless the lock was defective upon arrival.

If you believe the lock, latch, handle, seal, or any other component was defective upon arrival, please contact us with photos or video evidence so we can review the issue.

8. Product Notice

KingHardCase sells protective storage cases and related accessories only. Any firearms, ammunition, magazines, tools, devices, or other items shown in product images are for display purposes only and are not included unless expressly stated on the applicable product page.