1. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible after placing your order.

• Orders not yet processed or shipped: We will make reasonable efforts to cancel the order and issue a refund to the original payment method.
• Orders already processed or shipped: Once an order has entered fulfillment or has been handed to the carrier, cancellation, address modification, or interception cannot be guaranteed.
• If a shipped order is no longer needed, the customer may request a return after delivery, subject to the conditions in this policy.

2. Delivery Estimates and Personal Deadlines

Delivery times shown on our website, checkout page, order confirmation, or tracking page are estimated delivery times only, unless we expressly confirm a guaranteed delivery date in writing before the order is placed.

• Carrier delays, weather, transportation interruptions, address issues, local delivery conditions, customs processing, or other events outside our reasonable control may affect delivery time.
• Personal deadlines communicated after shipment, including moving dates, travel dates, holidays, events, or gift deadlines, do not create a guaranteed delivery commitment.
• If your order has already shipped, we cannot guarantee cancellation, redirection, interception, or delivery before a newly requested deadline.

3. Return Window for Unused Products

Customers may request a return of eligible unused products within 14 calendar days after delivery, unless a longer period is required by applicable consumer law.

To be eligible for a standard return, the product must:

• Be unused, uninstalled, and in resalable condition;
• Include the original packaging, labels, accessories, manuals, and protective materials, where applicable;
• Show no signs of wear, damage, modification, misuse, or outdoor use;
• Have no foam inserts that have been cut, plucked, glued, shaped, marked, or otherwise modified by the customer;
• Be returned only after receiving return instructions from us.

Returns requested because the customer changed their mind, ordered the wrong model or size, or no longer needs the product are considered customer-preference returns. Unless otherwise required by applicable law, the customer is responsible for authorized return shipping costs and any applicable shipping charges stated in this policy.

4. Damaged, Defective, Incorrect or Missing Items

If your product arrives damaged, defective, materially different from the product ordered, or missing items, please contact us promptly after delivery.

Please provide:

• Your order number;
• Clear photos or video showing the issue;
• Photos of the outer packaging and shipping label where shipping damage or missing items are involved;
• A brief description of the problem.

If we confirm that the issue was caused by a product defect, shipping damage, missing contents, or an incorrect shipment from our side, we will provide an appropriate resolution, which may include replacement parts, replacement shipment, return authorization, or a refund.

5. Shipping Address Accuracy and Customer Responsibility

Customers are responsible for entering complete and accurate shipping information at checkout.

This includes, where applicable:

• Recipient name;
• Street address;
• Apartment, suite, unit, building, or house information;
• City, state or province;
• Correct ZIP code or postal code;
• Valid telephone number and contact information;
• Any information reasonably required for delivery or customs clearance.

Customers should review their shipping address carefully before completing payment. An incorrect ZIP/postal code, incomplete street address, missing apartment or unit number, or incorrect contact information may result in failed delivery, delayed delivery, carrier correction fees, return-to-sender charges, disposal fees, or loss of the shipment.

If you notice an address error, please contact us immediately. We will try to assist where possible, but we cannot guarantee address corrections or interception once an order has been processed or shipped.

6. Undeliverable, Refused, Unclaimed or Returned-to-Sender Packages

If a package cannot be delivered and is returned, abandoned, rejected, destroyed, or otherwise becomes unrecoverable for reasons attributable to the customer, the customer may be responsible for the resulting actual costs, to the extent permitted by applicable law.

Customer-attributable reasons may include, but are not limited to:

• Incorrect or incomplete shipping address;
• Incorrect ZIP code or postal code;
• Incorrect or unreachable telephone/contact information;
• Refusal of delivery;
• Failure to collect the package after delivery notice or pickup availability;
• Failure to provide information required for delivery or customs clearance;
• Failure to cooperate with the carrier regarding a delivery issue attributable to the customer.

6.1 If the Package Is Successfully Returned and Resalable

If the product is successfully received by an authorized warehouse and remains in resalable condition, an eligible refund may be issued after deducting actual costs caused by the customer-attributable delivery failure, where permitted by applicable law.

Such costs may include:

• Original outbound shipping charges;
• Return-to-sender charges;
• Carrier address correction charges;
• Warehouse receiving or handling fees;
• Storage, relabeling, or processing fees;
• Other actual costs reasonably incurred because of the failed delivery.

6.2 If the Package Cannot Be Returned to Inventory

Some shipping partners or fulfillment warehouses may not accept returned packages, or a returned package may be abandoned, destroyed, disposed of, lost, rejected, or otherwise unavailable for resale.

If this occurs due to customer-attributable reasons, a refund may be reduced or may not be available, depending on the actual loss incurred and to the extent permitted by applicable law.

6.3 Reshipment After a Customer-Caused Return

If a customer requests reshipment after a package has been returned due to incorrect customer information, refusal, non-collection, or another customer-attributable reason, the customer will be responsible for the applicable return-related costs and the new shipping cost before reshipment is arranged, where permitted by applicable law.

7. Returns Caused by Our Error or Confirmed Carrier Error

If a package is returned, misdelivered, or cannot be delivered because of an error caused by KingHardCase, such as shipping an incorrect item or using shipping information that differs from the information submitted by the customer, we will provide an appropriate resolution at no additional cost to the customer.

If tracking or carrier documentation confirms that a return was caused by a carrier handling issue not attributable to the customer, we will review the case and may provide a replacement shipment or refund, depending on the circumstances.

We may request supporting documentation, carrier confirmation, photos, or other reasonable evidence in order to determine the cause of the delivery failure.

8. Non-Returnable or Non-Refundable Situations

Unless required otherwise by applicable law, the following items or situations are not eligible for standard return or refund:

• Products that have been used, damaged, altered, abused, or modified after delivery;
• Cases or accessories showing signs of wear, impact, contamination, misuse, or improper storage after delivery;
• Foam inserts that have been cut, plucked, shaped, glued, marked, or modified by the customer;
• Customized, personalized, or specially configured products, unless defective or incorrect due to our error;
• Clearance or final-sale items clearly marked as non-returnable on the product page, unless mandatory consumer law provides otherwise;
• Products returned without prior authorization or sent to an unauthorized address;
• Requests submitted outside the applicable return window, unless mandatory consumer law provides otherwise;
• Damage caused by improper use, modification, incorrect installation, neglect, accident, or use inconsistent with the product description or instructions;
• A combination-lock product that cannot be opened solely because the customer forgot or lost a self-set combination, provided the lock was not defective upon arrival.

If a lock, latch, handle, wheel, seal, or other component is defective upon arrival, please contact us with photos or video evidence so that we can review the issue.

9. Return Request Process

All returns must be reviewed and authorized before any product is shipped back.

1. Contact us by email at store@khcase.com and include your order number and reason for return.
2. Provide photos or video where the return relates to damage, defects, incorrect items, missing contents, or shipping issues.
3. Wait for our return approval and written return instructions.
4. Ship the product only to the return location provided in our written instructions.
5. Provide the return tracking number after shipment, if a customer-arranged return is authorized.
6. After the authorized warehouse receives and inspects the product, we will notify you of the refund or replacement decision.

10. Return Shipping Cost Responsibility

11. Refund Processing

11.1 Unshipped Orders

If cancellation is approved before fulfillment or shipment, the refund will be issued to the original payment method after cancellation is confirmed.

11.2 Delivered Products Returned by the Customer

For approved standard returns, refunds will be processed after the authorized warehouse receives the returned product and confirms that it meets the return conditions in this policy.

11.3 Packages Returned by the Carrier

For packages returned by the carrier, including returned-to-sender, refused, unclaimed, undeliverable, abandoned, or disposed shipments, refund eligibility and refund amount will be determined after we confirm:

• The stated reason for return or failed delivery;
• Whether the issue was attributable to the customer, KingHardCase, or the carrier;
• Whether the merchandise has been recovered and is resalable;
• Whether any carrier, warehouse, storage, disposal, or processing fees were charged.

11.4 Refund Timing

Once a refund has been approved and processed by KingHardCase, it will be issued to the original payment method. Your bank, card issuer, PayPal, or payment provider may require additional business days to display the refunded amount in your account.

12. Exchanges and Replacement Shipments

If you receive a confirmed defective, damaged, incorrect, or incomplete item, we may offer a replacement shipment instead of a refund, where appropriate.

If a package is returned due to customer-provided incorrect information, refusal, non-collection, or another customer-attributable reason, any replacement or reshipment may require payment of applicable return-related fees and new shipping charges before shipment is arranged.

13. Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable law.

Where required by applicable law, eligible consumers may have additional cancellation, return, refund, or warranty rights. If any part of this policy conflicts with mandatory consumer protection laws that apply to your purchase, those mandatory rights will apply.

14. Product Notice

KingHardCase sells protective storage cases and related accessories only. Any firearms, ammunition, magazines, drones, tools, devices, or other items shown in product images are for display purposes only and are not included unless expressly stated on the applicable product page.