180-Day Warranty
Your Peace of Mind, Our Unwavering Promise
At Kinghardcase, we’re fully committed to the quality and reliability of every product we craft. When you choose us, you’re not just buying an item—you’re placing your trust in our brand. To honor that trust, we’re proud to offer an 180-Days Warranty on all our products, designed to shield you from unexpected issues and ensure a completely worry-free shopping experience.
What Does This Warranty Cover?
Our 180-day warranty protects against non-human-caused defects or damage that occurs within 180 days of purchase. Specifically, it covers:
- Manufacturing flaws: Issues like faulty components, improper assembly, or material defects present from production.
- Unexpected functional failures: Products that stop working normally without any external damage, misuse, or accidental impact.
- Quality-related performance issues: Problems such as material peeling, structural damage, or impaired functionality with no signs of human interference.
Important Exclusions
This warranty does not cover damage caused by human factors or external circumstances, including:
- Accidental drops, spills, or physical impact
- Improper use, mishandling, or failure to follow product instructions
- Unauthorized repairs, modifications, or tampering with the product
- Exposure to extreme conditions (e.g., water damage, extreme temperatures, or harsh environments)
- Failure to open TSA-locked luggage due to a forgotten password (this is not a product quality defect and is not covered by the warranty)
- Case only, without any weapons.
How to File a Warranty Claim
If your product experiences a covered issue within the warranty period, our support process is simple and straightforward:
- Contact Us Promptly: Send an email to our dedicated support team at kinghardcase.info@gmail.com.
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Provide Key Details: Include the following to help us resolve your issue quickly:
- Your order number (or valid proof of purchase)
- Clear photos/videos of the damaged product (to verify the issue)
- A brief description of the problem, including when and how it was discovered
- Receive Your Replacement: Once our team confirms the issue is covered by the warranty, we’ll ship a brand-new replacement product to you free of charge—no hidden fees, no complicated steps.
Our Commitment to You
This 180-day warranty isn’t just a policy—it’s our promise to your satisfaction. We want you to shop with total confidence, knowing that if a quality issue arises, we’ll resolve it fairly, quickly, and with minimal effort on your part.
For any questions about the warranty or to start a claim, don’t hesitate to reach out to kinghardcase.info@gmail.com. Our team is here to ensure you get the most out of your Kinghardcase purchase.
Thank you for choosing Kinghardcase—we truly value your trust!
